Frequently asked questions
Products
Are the products made of natural crystals?
Are the products made of natural crystals?
Yes. We have been working with trusted suppliers for over 5 years and perform random gemological tests. We prioritize authenticity. If a stone is synthetic or treated, we clearly state it in the description. Upon request, we can issue a quality certificate (please mention it in the order notes).
How are the products packaged?
How are the products packaged?
Jewellery is delivered in a satin pouch or a CraftMystic box. Decorative products are protected with bubble wrap. Most orders are packaged so they can be given directly as gifts.
Will there be differences from the photos?
Will there be differences from the photos?
Yes, there may be slight variations in color, texture, or size, as each stone is unique. This is one of the charms of natural crystals.
Is the jewelry made of genuine 925 sterling silver?
Is the jewelry made of genuine 925 sterling silver?
Yes. The jewelry is marked 925, verified by ANPC, and comes from accredited suppliers in the USA, Poland, India, and Brazil.
Size & Fit
How do I choose the right size?
How do I choose the right size?
For rings, you'll find a Size Guide in the product gallery. For bracelets, we indicate the circumference or the adjustment limit in the description.
Are elastic bracelets durable?
Are elastic bracelets durable?
Yes, we use quality elastic. However, it can wear out over time, especially if frequently exposed to water.
Usage & Maintenance
How to care for 925 sterling silver or gold-plated jewelry?
How to care for 925 sterling silver or gold-plated jewelry?
Keep them in the box, away from moisture. Avoid contact with water, perfume, cosmetics, or chemical substances. After wearing, gently wipe with a soft cloth. Silver may naturally oxidize over time — this is normal and can be easily cleaned with polishing solutions.
How do I care for jewelry made of brass, copper, stainless steel, or German silver?
How do I care for jewelry made of brass, copper, stainless steel, or German silver?
Stainless steel is very durable and retains its appearance for a long time. Brass, copper, and German silver can oxidize over time, forming a natural patina. This is not a defect. Avoid contact with water, perfumes, or chemicals, and store your jewelry in a dry place.
How do I energetically cleanse crystals?
How do I energetically cleanse crystals?
You can use palo santo, sage or frankincense smudging, selenite, cold water, or moonlight.
Orders & Delivery
How long does the order take to arrive?
How long does the order take to arrive?
Processing: 1–2 business days. Delivery:1–2 business days. On average, orders arrive in 2–4 business days.
How much does delivery cost?
How much does delivery cost?
Orders under 75 lei
- Easybox / GLS Locker: 16.99 lei
- Home Delivery: 19.99 lei
Orders between 75 and 189.99 lei
- Easybox / GLS Locker: 11.99 lei
- Home Delivery: 15 lei
Orders over 190 lei
- FREE Shipping
If your order is close to 190 lei, it's worth adding a small item for free shipping.
Why is there a processing fee for small orders?
Why is there a processing fee for small orders?
For orders under 75 lei, a processing fee of 4.99 lei applies. This covers a portion of the fixed costs for preparing the package: verification, careful packaging, and delivery processing. Orders over 75 lei do not have this fee.
Can I return the products?
Can I return the products?
Yes. You have 30 days for returns. Full details here: Return Policy
Cristela & Meanings
How do I choose the right crystal?
How do I choose the right crystal?
You can be guided by your intention or by your zodiac sign. Many customers simply choose the stone that attracts them the most.
Do crystals actually have energy?
Do crystals actually have energy?
Crystals have been used for thousands of years for their symbolism and vibrations. The results greatly depend on personal intention and how you use them.
Can I give crystals as gifts?
Can I give crystals as gifts?
Yes. You can choose by zodiac sign or by intention: protection, love, prosperity, etc. In the package, you will also receive a brochure with the properties of the stones.